Monica Seoul delivers what you want, when you want it. You will receive a confirmation email with your tracking number once your order has shipped.
Customers are responsible for all costs associated with duties, taxes or customs where applicable. Customers are also responsible for fees associated with orders delivered to a wrong address so please be mindful when entering delivery information.
All orders are insured while in transit until delivery. Responsibility for the package passes to Singpost once they take possession of it. When the package is delivered, defined as signed for, directly hand delivered, left at door, mailroom, front desk or management office the package and its contents is the sole responsibility of the customer.
- We offer a flat rate of $3.80 for standard shipping on orders under $150 or free for orders over $150.
- Please allow 2-3 business days for delivery in Singapore.
- For enquires on international orders, please contact us at email@example.com
As Monica Seoul does not provide refund of merchandise for change of mind & sale items, please select your merchandise carefully. We only provide exchange or store credit refund unless an item arrives faulty.
To exchange or receive a store credit refund,
- All goods must be returned unworn, unwashed and in perfect condition with all original tags attached (if tag has been removed, return will not accepted) and in original packaging
- The item must be returned within 7 days upon delivery
- Customer is responsible for the return postage fee (must be sent by trackable postage, SmartPac with tracking numbers emailed to firstname.lastname@example.org)
Refunds are issued once merchandise has undergone a quality control check and will be issued in store credit. Shipping fees are non-refundable. Monica Seoul may refuse any returns that do not comply with our conditions stated above.
DAMAGES, INCOMPLETE & INCORRECT ORDERS
In the event a product is delivered in damaged condition a full return or exchange will be processed.
- Damages must be claimed within 24 hours of delivery receipt.
- Damaged items must be unworn and unwashed with the original tags attached and packaging in sellable condition as per Monica Seoul return policy.
If you have received an item in error, or are missing an item from your order, please contact Customer Service with the order confirmation number. We will review the information and correct delivery errors free of charge.
- Full priced items purchased using a promo code are eligible for exchange or store credit only.