Who do I contact for online enquiries?
Do I need an account to place an order with Monica Seoul?
- No, you do not need an account to purchase from our site. You can proceed to checkout as a guest, or you may register an account with our store by clicking the Log In link in the site header and following the link, Create An Account. As an account holder, you may:
- Track orders and review past purchases
- Gain exclusive access to member sales, promotions and events by signing up for Monica Seoul Newsletter
- Save your billing and delivery preferences for faster checkout
- Edit your profile preferences
Can I redeem more than one discount code at a time?
- No, only one discount code or gift voucher may be redeemed per transaction.
What payment methods are available?
- We accept Visa, Mastercard, American Express, Paypal and Shopify pay.
Can I change or amend my order once it has been placed?
- Before your order has been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.
- Please request amendments within 3 hours of placing an order.
- If you need to make any amendments, please contact us at firstname.lastname@example.org
How do I return or exchange an order?
Not satisfied with your purchase? No worries! We make returns fast and easy. Please follow the link below to review our Return How-To Guide, with step-by-step instructions and more information on our return and exchange process: https://monica-seoul.com/pages/shipping